We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Any information that you provide during the ordering process is used ONLY for processing your order and for any necessary contact regarding your order. There is a Roy Harper Mailing List but you have to sign up to it specifically.
TERMS AND CONDITIONS OF SALE
1. DEFINITIONS AND INTERPRETATION
1.1 These are the Conditions on which we supply Goods to you. “We”, “us”, “our”, or any other similar expression, means Ambulance Head
“You”, “your” or any other similar expression, refers to you, our customer who is purchasing Goods from us through our Website AmbulanceHead.com
1.2 Please read these Conditions carefully before you submit your order to us as they tell you who we are, how we will provide Goods to you, how you and we may change or end the Contract, what to do if there is a problem and other important information.
1.3 In these Conditions, the following words and phrases shall have the following respective meanings:
“Conditions” means these Terms and Conditions.
“Contract” means the contract between you and us for the supply of Goods in accordance with these Conditions.
“Goods” means the Goods sold by us through our Website.
“Order” means your order for Goods through our Website.
“Pre-order” means an Order for Goods that are not yet available for general sale on our Website and the expression “Pre-order Item” should be read accordingly.
“Website” means our website http://www.ambulancehead.com
1.4 "Writing" includes emails. When we use the words "writing" or "written" in these Conditions, this includes emails.
2. ACCESS TO AND USE OF OUR SITE
3. OUR CONTRACT
3.1 Our Website will guide you through the Order process. Before submitting your Order you will be given the opportunity to review it. Please ensure that you have checked your Order carefully before submitting it to ensure that it is complete and accurate in all respects.
3.2 In order to confirm your Order, you will be asked, and will need, to accept these Conditions. Our acceptance of your Order will take place when we email you to accept it, which is when the Contract shall come into force. Each Order that you place with us shall form the basis of a separate Contract.
3.3 If we are unable to accept your Order, we will contact you in writing and will not charge you for the Goods. This might be for a variety of reasons, including (without limitation) because the Goods are out of stock, because we have identified an error in the price or description of the Goods or because we are unable to meet a delivery deadline you have specified in the Order process.
3.4 If we are unable to accept your Order because the Goods are out of stock, we will contact you in writing and refund the value of the out of stock Goods together with the related shipping costs and if applicable, we will supply you with the remainder of your Order in relation to the Goods which are still in stock.
4.1 All Goods advertised on our Website are subject to availability.
4.2 The images of the Goods on our website are provided purely as an illustration. Although we have made every effort to display the colours, dimensions and other features of the Goods accurately, we cannot guarantee that such features appearing on any illustration reflect the Goods with complete accuracy. Your Goods may therefore vary slightly from those images.
4.3 Product, prices and any relevant technical requirements are subject to change at any time without notice. We shall not be liable if the manufacturer makes any changes to the Goods.
4.4 Although we have made every effort to ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any Goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you we will treat the Order as cancelled and refund any amount paid by you.
5.1 Pre-order Items are clearly identified on the Website.
5.2 Where possible and subject to availability, Pre-order Items will be shipped to you as soon as practicable so that you may receive them on the release date indicated to you on the relevant page of our Website during the Order process.
5.3 All release dates are set by manufacturers and are subject to change. As a result, we cannot be liable for any changes to product release dates advertised on our Website.
5.4 Subject to Clause 6.1, you may cancel a Pre-order at any time prior to our notice to you that the Pre-order has been despatched. We reserve the right to cancel Pre-orders for any reason before the Pre-order is despatched and we will contact you in writing if this is the case.
6. YOUR RIGHTS TO AMEND THE CONTRACT
6.1 Once we have accepted your Order, you cannot change it without our consent. If you wish to make a change to your Order, for example to add or remove any Goods, or if you wish to cancel the Contract, you must contact us in writing and request such changes before we notify you that the Goods have been despatched.
6.2 We do not have to agree to any changes that you request. If we do agree to any changes, we will let you know whether it will have an effect on the cost or timing of the supply of Goods, and this will constitute a counter-offer from us. If you do not wish to go ahead with the change or do not respond to our counter-offer within a reasonable amount of time, we will not have to honour the change and the original terms of the Contract will continue to apply.
7. PRICING AND PAYMENT
7.1 The price of the Goods (which includes VAT) will be the price indicated on the relevant pages of our Website when you place your Order.
7.2 We take reasonable care to ensure that all prices advertised on our site are correct and we reserve the right to change any prices advertised on our site and to add, alter, or remove special offers on our site from time to time.
7.3 Payment may be made by the methods indicated on our Website from time to time.
7.4 We only accept payment in UK Pounds Sterling. If you choose to make a payment in a foreign currency, the payment will be taken in UK Pounds Sterling and your bank or payment card issuer will determine the relevant exchange rate. You are responsible for any additional processing or administration charges which your bank may impose on the transaction.
7.5 Payment for Goods and any related delivery or shipping charges must always be made upon entering into the Contract and you will be required to make payment for the Goods in full during the Order process. We will not deliver any Goods to you until we have received payment in full for the Goods and any applicable delivery charges.
8. DELIVERY, RISK AND OWNERSHIP
8.1 Delivery options and related charges will be presented to you on our Website as part of the Order process before you place your Order.
8.2 Goods delivered to destinations outside the UK may be subject to local import taxes, fees, customs duty, levies or other charges which will be calculated and presented to you during the Order process. You shall be responsible for any such charges.
8.3 The Goods contained in your Order may also be subject to additional duties, taxes or levies on importation. These duties or taxes are levied once the Goods reach the country of destination and you are responsible for any such costs incurred to receive your Order.
8.4 Due to customs, legal, regulatory and certain practical restrictions applicable to Orders placed for delivery outside the UK, some of our Goods may not be available for delivery to certain destinations outside the UK. If we are unable to deliver the Goods to the location provided in the Order for this reason, we shall contact you and give you the option to terminate the Contract or change the items in the Order.
8.5 We aim to deliver the Goods to you on the date specified in the Order and will send an email to the address provided to us in the Order process to inform you that the Goods have been despatched. All delivery dates are estimates only and we cannot warrant that your Goods will be delivered within a specified timeframe. If no delivery date is specified in the Order, we will contact you with an estimated delivery date.
8.6 Subject to Clauses 5.2 and 5.3, Orders consisting of Pre-order items and non-Pre-order Items, will be shipped for the release date indicated on the relevant page of our Website for the Pre-order item.
8.7 If the supply of Goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Goods you have paid for but not received.
8.8 If no one is available at the address specified in the Order to take delivery of your Order and the Goods cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the Goods from a local depot.
8.9 If after a failed delivery to you, you do not re-arrange delivery for the Goods or collect them from a specified delivery depot we will contact you for further instructions and may charge you for any reasonable storage and additional delivery costs incurred. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 11.1 will apply.
8.10 The Goods will be your responsibility and you will own the Goods from the time that we deliver the Goods to the address you gave us during the Order process.
9. FAULTY, DAMAGED OR INCORRECT GOODS
9.1 We are under a legal duty to supply Goods that are in conformity with this Contract. Nothing in these Conditions will affect your legal rights.
9.2 In the unlikely event that you experience a fault or defect with the Goods or have any questions or complaints about the Goods, please contact us.
9.3 We, or the manufacturer will not be responsible for any failure or defect in the Goods:
9.3.1 where the failure arises because you did not follow any instructions issued by us or the manufacturer in relation to the Goods (such as use, storage or maintenance);
9.3.2 where the failure arises because we have followed any express instruction given by you;
9.3.3 if you alter or repair the Goods without the written permission of us or the manufacturer;
9.3.4 if the failure arises as part of the normal ageing process, or as a result of fair wear and tear, intentional damage, negligence, or unusual conditions; or
9.3.5 where the Goods differ from their description as a result of changes we, or the manufacturer have made to ensure they comply with any legal or regulatory standards.
10. ENDING THE CONTRACT AND REFUNDS
10.1 As you have purchased the Goods online, you have the legal right to change your mind within 14 days of receipt and receive an exchange or refund. We may choose to extend this period at any time and if we do so, we will communicate this to you via our Website.
10.2 Any items returned to us in accordance with Clause 10.1 must be returned to us in their original condition with any labels still attached. Where the Goods consist of clothing, they must be returned in their original, unworn and unwashed condition. Please take care when trying on clothing, as we will not be able to arrange an exchange or refund for any Goods returned to us with any marks or stains (unless we have been given notice that the item is faulty). Where the Goods do not consist of clothing, they must be returned to us in their original, sealed packaging.
10.3 If you have changed your mind about the Goods and wish to return them, you must contact us to let us know. You must then return the Goods to us in their original packaging and in a similar manner in which they were originally sent to you to ensure their safe return. We must receive the Goods within 14 days from the date on which you received the Goods. All returns must include a completed returns form which you can find on our Website. You are responsible for the postage costs associated with the return and the Goods will be your responsibility until we have accepted delivery of them.
10.4 If you have requested a refund, we will issue you a refund for the price you paid for the Goods together with any payment received relating to the original delivery costs within 14 days of processing your return. If you have requested an exchange, we will contact you in writing once we have received the returned Goods and when your exchange is despatched.
10.5 Any refunds due to you will be made using the same payment method that you used when placing your Order.
11. OUR RIGHTS TO END THE CONTRACT
11.1 We may end the Contract at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Goods to you. This does not limit any other rights or remedies we may have under the Contract.
11.2 If we cancel the Contract due to any of the cirumstances set out in Clause 8.9 or 11.1, we will refund any money you have paid in advance for the Goods and we may deduct or charge reasonable compensation for the net costs we incur as a result of you breaking the Contract.
12. OUR LIABILITY
12.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or of our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. However, our liability shall not in any circumstances exceed the price you have paid for the Goods, except where clause 12.2 applies.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors, or liability for fraud or fraudulent misrepresentation.
12.3 We only supply the Goods for domestic and private use. If you use the Goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. EVENTS OUTSIDE OUR CONTROL
13.1 We shall not be liable to you as a result of any delay or failure to perform our obligations under this Contract as a result of any circumstances beyond our reasonable control.
13.2 If our performance of the Contract is prevented or delayed by any circumstances beyond our reasonable control for a continuous period of 1 month, we will contact you as soon as possible to let you know and reserve the right to terminate the Contract immediately upon written notice, and we will refund to you any amount already paid to us under the Contract.
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
15. OTHER IMPORTANT TERMS
15.1 We may transfer our rights and obligations under the Contract to another organisation. You may only transfer your rights or your obligations under the Contract to another person if we agree to this in writing.
15.2 This Contract is between you and us and nobody else has any rights under this Contract. No other person shall have any rights to enforce any of its terms.
15.3 Each of the provisions of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining provisions will remain in full force and effect.
15.4 If we do not insist immediately that you do anything you are required to do under the Contract, or if we delay in taking steps against you in respect of your breaking this Contract that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.
15.5 These Conditions are governed by English law and you can bring legal proceedings in respect of the Goods in the English Courts. If you live in Scotland you can bring legal proceedings in respect of the Goods in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Goods in either the Northern Irish or the English Courts.
16. HOW TO CONTACT US
16.1 You can contact us by writing to us at firstname.lastname@example.org
16.2 If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your Order.
TERMS OF WEBSITE USE — AMBULANCEHEAD
1. ABOUT US
1.1 ambulancehead.com ("Website") is operated by AmbulanceHead the Band (“We” or “us”).
2.4 You are expected to check this page from time to time to take notice of any changes that we make, as they will be legally binding on you. Some of the provisions contained within our Policies may also be superseded by provisions or notices published elsewhere on our Website.
3. WE MAY MAKE CHANGES TO OUR WEBSITE
3.1 We may update and change our Website from time to time to reflect changes to our services, our users' or suppliers’ needs or any other aspect of the way we run our business.
4. WE MAY SUSPEND OR WITHDRAW OUR WEBSITE
4.1 Our Website is made available free of charge.
4.2 We do not guarantee that our Website, or any content on it, will always be available or that your ability to use it will be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business or operational reasons. We will not be liable if the Website is unavailable at any time.
4.3 Where possible we will try to give you advance reasonable notice of maintenance issues that may result in the downtime of our Website but we are not obliged to provide such notice.
5. DO NOT RELY ON INFORMATION ON THIS WEBSITE
5.1 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on our Website.
5.2 Although we make reasonable efforts to update the information and opinions expressed on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.
6. WE ARE NOT RESPONSIBLE FOR WEBSITES THAT WE LINK TO
6.1 Where our Website contains links to other sites and resources provided by third parties (for example links to social media sites), these links are provided for your information only and does not mean that we approve or endorse such sites or the information that you may obtain from them.
6.2 We have no control over the contents of those third party sites and resources.
7. RIGHTS IN MATERIAL
7.1 All intellectual property rights in our Website and the material on our Website are, as between you and us, vested in us, except where otherwise indicated by a third party’s proprietary notice and must not be reproduced without our prior consent, or the prior consent of the proprietor.
7.2 You must not use any part of the content on our Website (except any content that you have generated) for commercial purposes without obtaining a licence to do so from the owner of that content.
8. USER GENERATED CONTENT IS NOT APPROVED BY US
8.1 This Website may include information and materials uploaded by other users of the Website. This information and these materials have not been verified or approved by us.
8.2 The views expressed by other users on our Website do not represent our views or values.
8.3 If you wish to complain about information and materials uploaded by other users, please contact us at email@example.com.
9. OUR RESPONSIBILITY
9.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
9.2 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and conditions of sale.
9.3 We exclude all conditions, warranties, representations or other terms implied by law that may apply to our Website or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise however it arises and, even if foreseeable, arising under or in connection with:
9.3.1 your use of, or inability to use, our Website; or
9.3.2 your use of or reliance on any content displayed on our Website.
In particular, we will not be liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage.
9.4 Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.5 The exclusions of liability in this section apply to the fullest extent permissible by law.
10. RULES ABOUT LINKING TO OUR WEBSITE
10.1 You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
10.2 You must not establish a link in such a way as to misrepresent your relationship with this Website, or to suggest any form of association, approval or endorsement on our part where none exists.
10.3 You must not establish a link to our site on any website that contains offensive or hateful content, promotes sexually explicit material, discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or content that infringes any intellectual property rights or other rights of a third party.
10.4 You must not establish a link to our Website in any website that is not owned by you.
10.5 We may withdraw linking permission at any time.
11. WHICH LAWS APPLY TO ANY DISPUTES?
ACCEPTABLE USE POLICY — AMBULANCE HEAD
1. ABOUT US
1.1 AmbulanceHead.com ("Website") is operated by Ambulance Head Band If you have any questions about this Acceptable Use Policy or otherwise, please fill in our online enquiry form, or email us at firstname.lastname@example.org
2. BY USING OUR WEBSITE YOU MUST ABIDE BY THIS ACCEPTABLE USE POLICY
2.1 Please read this Acceptable Use Policy carefully. By using our Website, you agree to abide by this Acceptable Use Policy. If you do not agree with these terms you must not use our Website.
2.2 Our Terms of Website Use also apply to your use of our Website and the Terms and Conditions of Sales will also apply if you purchase a product from our Website.
2.3 We may amend these terms from time to time. Every time you wish to use our Website, please check these terms to ensure the terms that apply at that time.
3. PROHIBITED USES
3.1 You may not use our Website:
- In any way that breaches any applicable local, national or international law or regulation;
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- For the purpose of harming or attempting to harm minors in any way;
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards below.
- Knowingly to introduce, transmit or upload any data or material which contains viruses, Trojan horses, worms, time-bombs, logic bombs, keystroke loggers, spyware, adware, any other material or program that is malicious or technologically harmful or similar computer code designed to adversely affect the operation of any computer software or hardware; or
- To reproduce, duplicate, copy or re-sell any part of our Website if that would in any way give rise to a contravention of the provisions of our Terms of Website Use. 3.2 You must not access without authority, interfere with, damage or disrupt:
- any part of our Website;
- any equipment or network on which our Website is stored;
- any software used in the provision of our Website; or
- any equipment or network or software owned or used by any third party.
4. CONTENT STANDARDS
4.1 These content standards apply to any and all material which you contribute to our Website (“Contribution”), and to any interactive services associated with it.
4.2 The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.
4.3 We will determine, in our discretion, whether a Contribution breaches the Content Standards.
4.4 A Contribution must:
4.4.1 Be accurate (where it states facts).
4.4.2 Be genuinely held (where it states opinions).
4.4.3 Comply with the law applicable in England and Wales and in any country from which it is posted.
4.5 A Contribution must not:
4.5.1 Be defamatory of any person.
4.5.2 Be obscene, offensive, hateful or inflammatory. 4.5.3 Promote sexually explicit material.
4.5.4 Promote violence.
4.5.5 Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
4.5.6 Infringe any copyright, database right or trade mark of any other person.
4.5.7 Be likely to deceive any person.
4.5.8 Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
4.5.9 Promote any illegal activity.
4.5.10 Be in contempt of court.
4.5.11 Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
4.5.12 Be likely to harass, upset, embarrass, alarm or annoy any other person.
4.5.13 Impersonate any person, or misrepresent your identity or affiliation with any person.
4.6 Give the impression that the Contribution emanates from us, if this is not the case.
4.7 Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
4.8 Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
4.9 Contain any advertising or promote any services or web links to other sites.
5. SUSPENSION AND TERMINATION
5.1 We will determine, in our discretion, whether there has been a breach of this Acceptable Use Policy or any other Policy through your use of our Website. When a breach of this Acceptable Use Policy has occurred, we may take such action as we deem appropriate.
5.2 Failure to comply with this Acceptable Use Policy constitutes a material breach of the Terms Website of Use, and may result in our taking all or any of the following actions:
- Immediate and temporary or permanent withdrawal of your right to use our Website;
- Issue of a warning to you;
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
- Further legal action against you; or
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
5.3 We exclude liability to you for actions taken in response to breaches of this Acceptable Use Policy. The responses described in this Acceptable Use Policy are not limited, and we may take any other action we reasonably deem appropriate.
6. WHICH LAWS APPLY TO ANY DISPUTES?